MP briefed on better mobile phone service for Dumfries and Galloway

Dumfries and Galloway's local MP has received a pledge of better mobile coverage in the region after being briefed by one of the UK's largest digital communication companies. ​

Alister Jack has campaigned since being elected for better mobile coverage in his largely rural Dumfries and Galloway constituency.​

He was brought up to date on improvements by EE, part of the BT Group, when he met the company's senior public affairs manager Alex Jackman at Westminster.​

The company plan to improve coverage and quality for their customers by increasing the number of sites they have across Dumfries and Galloway.​ ​

Mr Jack particularly welcomed work the company are carrying out at the new Dumfries and Galloway Royal Infirmary (DGRI) where staff, visitors and patients have described struggling to get a mobile phone signal.​

He was assured by Mr Jackman that EE customers should be able to receive all services on the network from next month.​

After the meeting, Alister Jack welcomed the pledge by EE to provide a better service for his constituents.​

He said: “Poor mobile and broadband services are major issues in our region and, put simply, it is holding our economy back.​

“I welcome the steps that EE have taken to improve services, especially at the new hospital where there is currently no signal at all.  ​

"I hope other network providers follow suit and come up with a similar solution as soon as possible."​

He added: “I was also interested to learn more about 4G Home, an alternative option for people who struggle to get a decent broadband speed in their house by running that service over the 4G network.”​

Meanwhile, Mr Jackman said: “We have recently built brand new sites in The Rhins and the Isle of Whithorn, as part of dozens of new sites providing better coverage across Dumfries and Galloway.​

“EE’s 4G coverage is now in more places than our 2G and 3G, so for customers to make the most of the network, a 4G Calling capable handset and plan is needed."​

He added: "These handsets don’t have to be expensive and will give customers access to mobile coverage they might not realise is already there.”​